Kita semua punya pelanggan!

Setiap usaha, setiap bisnis, setiap pekerjaan ….. pada dasarnya ada untuk melayani pelanggan atau konsumen pengguna hasil dari usaha atau bisnis atau pekerjaan tersebut. Jadi memahami bagaimana memberikan layanana dan solusi untuk pengguna hasil kerja kita adalah hal yang mendasar. Sayangnya masih ada yang berpikir bahwa konsumen itu urusan bagian pemasaran atau penjualan. Mental macam […]

Is it compatible?

Why cultural transformation is difficult? In many cases, the failure is rooted on the lack of acknowledgement on incompatibility of the existing culture toward the expected new culture. This is a fundamental driver that determines whether a change initiative will become a real transformation, or merely a rhetoric. In recently Surabaya’s Taman Bungkul case, Tri Risma, the Mayor […]

transformation, not change

I have found in many cases where people want to control change. Or manage change, if you prefer a more soft term. Despite that change management is a widely accepted term, I think it is at least not practically correct. Some may argue that it is essentially incorrect, and I tend to agree on that. […]